FAQs

1. How do you ensure the authenticity of the designer pieces?

We prioritize the authenticity of every item we offer. A lot of our items are purchased brand new directly from the luxury brand’s stores. For these items, we provide all necessary proof of authenticity, including receipts and original packaging.

For the items sourced through resellers, they undergo a rigorous vetting, inspection, and authentication process to ensure their genuineness. Rest assured, we provide all the necessary documentation, such as receipts, holograms, stamps, and original packaging, to guarantee the authenticity of these curated pieces. Your confidence in the authenticity of our items is our top priority.

2. What is your return policy?

All sales are final, this ensures that our customers receive items in the same pristine condition as they were sold. In the rare instance that your item arrives damaged due to the shipping process, please reach out to our customer service team and we will work swiftly to find a satisfactory resolution.

If you have any doubts, don't hesitate to reach out to us. We're happy to provide additional pictures, videos, or even arrange a video call for a live viewing of the item. Your confidence in your purchase is important to us.

3. Do you ship internationally?

Yes, we offer worldwide shipping. Your international orders are securely handled by DHL Express and come with full insurance. Please note that customs duties and charges may apply, and these fees are the responsibility of the buyer.

4. Can I sell to All Frills?

Yes, we accept items that fit our curation. We are looking for superbrands such as Chanel, Hermes and Dior. We will consign your item and advertise it on our website.

We aim to price realistically and competitively and do our utmost to ensure that we offer great value to our buyers while at the same time ensuring that we meet our consignors’ interests. We price items on a dynamic basis meaning that we always carefully check market prices to make sure we maximise the value for each and every item sold through us. We take a 35% commission on all items.

Please send us a description and pictures of your item to sell@shopallfrills.com to receive a quote. Once the price has been accepted, you'll receive delivery instructions and a prepaid shipping label to deliver your item to us free of charge. Our team will authenticate your item and add it to our online catalogue. Payments are made within 2 working days of the item being sold.

5. Can you source specific items?

Yes we do and we would be delighted to source it for you. Please don’t hesitate to send your request to source@shopallfrills.com and we will do our best to make your dreams come true.

6. How often do you receive new items?

As our brand value is focused on quality rather than quantity we only source a couple items every months as we try to select only the best of the best. However, if you have your eye on something in particular please don’t hesitate to send your request tosource@shopallfrills.comand we will do our best to make your dreams come true. Don’t forget to also sign up to our newsletter to get an exclusive discount and early access to new drops.

7. Do you have a reward system?

Yes we do, it's coming soon!

8. Where do you source your designer pieces?

We mainly source our items directly from the luxury store ensuring authenticity and quality. We also source items in pristine conditions from trusted resellers which under go a rigorous inspection and authentication process.

9. What currency are the payments processed?

All our transactions are in CHF (Swiss francs), any other currencies quoted on our site are for guidance only.

10. How can I contact your customer service for assistance?

You can contact us at info@shopallfrills.com.